Frequently Asked Questions (FAQ)

1. What types of products do you offer?

We offer a variety of art canvas, prints, and visual artworks. Our collections include unique original art drawings created with charcoal and graphite pencils, acrylic canvas art, textured art pieces, and more.

2. How can I place an order?

You can place an order directly through our website. Simply select the product you want, choose your preferred variant, and add it to your cart. Follow the checkout process to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

4. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your location.

5. How long will it take to receive my order?

Domestic orders typically take 5-7 business days to arrive, while international orders may take 10-14 business days. Please note that these times are estimates and may vary depending on shipping carriers and external factors.

6. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.

7. What is your return policy?

We accept returns within 30 days of purchase. The item must be in its original condition. Please contact our customer service to initiate a return and for further instructions.

8. What should I do if I receive a damaged product?

If you receive a damaged product, please contact us immediately with your order details and a photo of the damaged item. We will arrange for a replacement or a refund as soon as possible.

9. Can I request a custom piece of artwork?

We accept custom request for framing original drawings. Please contact us with your requirements and we will work with you to create a piece that meets your specifications.

10. Do you offer any discounts or promotions?

We occasionally offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.

11. How can I contact customer service?

You can contact our customer service team by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

12. Are your prints limited editions?

Some of our prints are limited editions, while others are open editions. Each product description will specify if the print is a limited edition and provide details on the edition size.

13. How do I care for my artwork?

To ensure the longevity of your artwork, keep it out of direct sunlight and away from moisture. We recommend framing prints for added protection and display longevity.

If you have any other questions not covered here, please feel free to contact us. We're here to help!